Privacy Policy — Common Terms

We retain your personal data for as long as your account is active and as needed to provide the Service. When you delete your account, we delete or irreversibly anonymise your personal removed text: data within a reasonable period, except where added text: data, except for the limited records described below and records we are required to removed text: retain certain records added text: keep to comply with legal, tax, accounting, or security obligations.

added text: How deletion works

added text: When you ask us to delete your account, we may first hold the request for a short cooling-off period of no more than fourteen (14) days. If we do, we email you a link that lets you cancel the request during that period, and we may suspend sign-in to your account while the request is pending. We complete the deletion within one (1) month of your request.

added text: Some UNOAH products let you delete only your profile in that product — for example, your UNOAH Union profile — and keep your UNOAH account. This deletes that product’s data and leaves the rest of your account in place.

added text: What we keep after you delete your account

• added text: A record of the consents you gave — which notice you accepted and when, with the technical details recorded at the time, such as your IP address and device. It is our evidence that we asked you.
• added text: Audit records of actions taken on your account, with your identity removed.
• added text: Records we must keep by law, such as transaction and tax records for paid plans, for the period the law requires.
• added text: A deletion record, kept for one hundred and eighty (180) days, as described below.

added text: The deletion record (180 days)

added text: When you delete your whole UNOAH account, we keep a small deletion record for one hundred and eighty (180) days. It holds only: a keyed, one-way hash of the email address and/or phone number you signed in with; the date your account was deleted; whether the account used a free trial or a paid subscription; and how much the account had used, in total, of the features that have a limit on your plan. It does not hold your name, your email address or phone number in readable form, or any of your content.

added text: We keep it for one purpose: so that deleting an account and registering again does not reset free allowances or give a second free trial. If you register again with the same email address or phone number within 180 days, we use the record only to carry that trial status and those usage totals over to your new account. We do not use it to identify you, to contact you, or for any other purpose. After 180 days it is permanently deleted.

added text: We keep the deletion record to prevent fraud and abuse of the Service, relying on the legitimate uses and legitimate interests that applicable law allows for that purpose. Deleting only a product profile, such as your UNOAH Union profile, does not create a deletion record.

You have the right to access your personal data and get a copy of it; to correct it; to have it erased; to restrict our use of it or object to it, including where we rely on our legitimate interests; to receive the data you gave us in a portable format; and to withdraw your consent at any time, without affecting processing already carried out. Under India’s DPDP Act you may also nominate an individual to exercise your rights in the event of death or incapacity.

To exercise any right, contact privacy@unoah.com or use the in-app controls. You can request account deletion at any time at https://unoah.com/delete-account or from within the removed text: app. We added text: app; “Data retention” above explains how deletion works and what we keep. We complete account deletion within one (1) month of your request. We respond to added text: other requests within one (1) month of receiving them. Where a request is complex, or we receive many, we may extend that by up to two (2) further months; if we do, we tell you within the first month and explain why. We may ask for information to confirm your identity before we act on a request.

You also have the right to complain to a supervisory authority, including the Data Protection Commission in Ireland. Their details are under “Contact” below.